customer care

about us
the  skin place came into being as an extension of a plastic surgeon's practice. we used the original biomedic products in our skin care clinic and then added the philosophy product line when it was developed.  to better serve our patients, we went online in 1999 with theskinplace.com.  excellent customer care is our commitment.  that includes, having the right one of the philosophy products when you need it.  we provide fast and competent service to all our customers.  when you call us you will speak to a registered nurse with over 15 years experience in skin care.  we will be happy to assist you in discovering the correct skin care products for your skin type and concerns.  we truly believe that "the best cosmetic is great looking skin".
ordering

how to shop online using the shopping cart:
shopping on our site is so simple.  just choose the product you want to buy and hit the purchase button.  the shopping cart will give you step by step instructions, making your shopping experience as easy as possible.

when will I receive my order?
Link to shipping

out of stock or backordered items
if an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip.  backordered items are shipped as soon as they are available.   if for any reason you wish to cancel a backordered item, please contact us at (866) 835-3424 and we will be happy to assist you.

payment options
we currently accept visa, mastercard, american express, and discover card.

Important information:
for your security, your billing name and address must match that of the credit card used for payment.  we reserve the right to cancel any order that does not match these criteria.

check or money orders:
if you wish to pay by check or money order, please send your order and payment to the address below.  note: be sure to include shipping and handling fees and OK tax of 8.517% if applicable.  check or money orders sent with no s&h or OK tax (if applicable) will be returned.
check orders will not be shipped until the check clears the issuing bank.

order processing
most orders are processed within 24 hours of receipt.
(Friday orders after 2:00pm, saturday and sunday orders will ship on monday.)

orders are processed and shipped, monday through saturday, excluding major holidays.

how can I get a philosophy catalog?
philosophy does not have a print catalog since it would have to pass the expense on the their customers.  you may view the online catalog at www.theskinplace.com, which includes all information and ingredients on each product.

canceling orders
to cancel an order you just placed, call us toll free during normal business hours:
(866) 835-3424 (mon-fri 8am-5pm cst)

we make every effort to process your orders promptly.  because of this, your order may have already been processed.  if your order has been processed, you can return your products for a full refund within 60 days from ship date (less shipping charges).

 


shipping & returns

shipping costs and delivery schedule
the skin place.com offers FREE STANDARD SHIPPING on all merchandise orders over $49 within the USA. Our standard shipping option is USPS Ground or FedEx smart post. (our choice)


please note: delivery times are estimates only and not guaranteed.

Delivery Option Cost Processing Time Total Delivery Time
tUSPS Ground
FedEx smart post
FREE over $49

$5.99 under $49
1 day sunday-friday. 2 days on saturday orders 4 - 9 days business days saturday included
USPS Priority $6.95 1 day sunday - friday. 2 days on saturday orders 3 - 5 days business days saturday included


FedEx Express  Saver



$20.95



3rd business day. Mon.-Fri.



3 business days. no Saturday delivery



UPS Next Day Air Saver
$34.95 1 - 2 business days 2 - 3 business days

FedEx 2 Day Express
$29.95
1 - 2 business days/no Saturday delivery
3 - 4 business days
FedEx Overnight Express $39.95 1 - 2 business days/no Saturday delivery 2 - 3 business days

 

business days:

united states postal service:  monday - saturday excluding federal holidays within the United States.

fedex smartpost:  monday - friday excluding federal holidays within the United States

fedex express: monday - friday excluding federal holidays within the United States



 FedEx:
orders must be placed by 2:00pm central standard time (CST) to be processed on the same business day.

processing time:
orders received between sunday and friday are processed within 24 hours.  orders received after 2:00pm CST or on saturday and sunday are shipped on monday.

hazardous materials
certain items considered hazardous materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, perfumes, toners etc.) and are required by the U.S. DOT to be shipped by ground-only transport, due to air transport restrictions and regulations.  for these shipments we offer USPS Ground Free,  and FedEx 2 Day Express HAZMAT at $24.95 (please note that FedEx charges an additional special handling fee of $10.00 for this service).

general delivery times
USPS and
FedEx smart post : delivers monday - saturday. 

FedEx: delivers monday - friday


hawaii & alaska
for shipments to hawaii & alaska we offer USPS (Ground and Priority),  and FedEx (2 Day Express and Overnight Express only) services.

P.O. Box
our P.O. Box customers should use USPS Ground.  if your shipment contains hazardous materials you must use USPS Ground (Parcel Post).




international shipping information:

canadian - ($20.95us) 3-6 business days includes processing time



shipping and returns / sales tax information

we are required by law to charge 8.517% sales tax on orders being shipped to oklahoma.  if you are shipping to any other destination in the U.S., sales tax will not be charged on your purchase.

returns and exchanges
we offer a 60-day money back guarantee (from ship date) on all products no questions asked.  shipping charges are not refundable.

we recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery.  we're sorry, but return shipping fees are not refundable.

to return your products please send the unused portion or empty containers to:

the skin place
3424 South Gary Place
tulsa ok 74105

be sure to enclose a copy of your packing slip and the reason for your return. the estimated refund time is 5 business days from the receipt date.



general information
 
privacy policy
theskinplace.com uses the information you provide us to help personalize product information and offers.  we only use your name and address information to mail you promotional items, news and offers.  we will never give or sell your user information or email address to anyone without your consent.

email privacy matters
we use your email address only to send you information and updates about theskinplace.com. on your registration form you may select whether or not you want to receive emails from us.  you can unsubscribe at any time you wish to be taken off the theskinplace.com emailing list.

cookies and your computer
like most e-commerce websites, we use cookie technology.  a cookie is a very small text file that a website can save onto your computer's hard disk to store your information and settings.  when you log on, the cookie tells us whether you have visited us before or are a new visitor.  it doesn't track any personal information, give us the means to contact you, extract information from your computer, or deliver viruses.  furthermore, your address or credit card information is never stored in a cookie.  cookies are simply the most efficient way for us to be able to offer you an enjoyable online shopping environment.

disclosure of personal information
any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, email address, telephone number and credit card information), is maintained in private files on our secure web server and our internal systems.  this information is used to enable theskinplace.com to deliver services and information about our products to you.

to ensure compliance with federal law, theskinplace.com does not maintain information provided by children under the age of 16.


refund policy
your satisfaction is our primary goal.  if for any reason you are dissatisfied with any of the products you have purchased at theskinplace.com, you may return the unused portion of a product for a full refund, less shipping.  you must return your item(s) within 60 days of receipt of your order.  please include a note with your full name, address and phone number along with the products to:

the skin place
4303 east 31st street
tulsa OK 74135

returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.  for any questions call customer service at 1-866-835-3424.

links
for your convenience, our web site may contain links to other sites.  theskinplace.com is not responsible for the privacy practices or the content of such web sites.

security
theskinplace.com believes in providing a safe and secure shopping experience for all of our clients.  we provide stringent and effective security measures on our web site.

it is our policy to never send private information, such as your credit card number, via email.  in fact, this is a practice we recommend you adopt in all of your internet activities.

we designed theskinplace.com to accept orders only from web browsers that permit communication through secure socket layer (SSL) technology.  this means you'll be unable to inadvertently place an order through an unsecured connection.

terms of use

please carefully read the following terms of use and disclaimer before using theskinplace.com web site.  by using our web site, you agree to these terms of use.  if you do not agree to these terms of use, you may not use this site. theskinplace.com reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates.

copyright
all content included in our web site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of theskinplace.com or its content suppliers and protected by u.s. and international copyright laws.  the compilation (meaning the collection, arrangement and assembly) of all content on theskinplace.com is the exclusive property of theskinplace.com and protected by u.s. and international copyright laws.  all software use on theskinplace.com is the property of theskinplace.com or its software suppliers and protected by u.s. and international copyright laws. permission is granted to electronically copy and print hard copy portions of theskinplace.com for the sole purpose of placing an order with theskinplace.com or using the Web site as a shopping resource.  any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of theskinplace.com is strictly prohibited.

trademarks
all trademarks, logos, service marks and trade names are proprietary to theskinplace.com, advanced skin care clinic, inc. or other respective owners that have granted theskinplace.com the right and license to use such intellectual property.

disclaimer
the information, services, products offered for sale and materials contained in and/or advertised on theskinplace.com, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THESKINPLAC.COM AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. in addition, theskinplace.com and its suppliers do not represent or warrant that the information accessible via theskinplace.com is accurate, complete or current. we are not responsible for typographical errors. price and availability information is subject to change without notice.

theskinplace.com electronic communications to you
you agree that theskinplace.com is authorized to transmit electronic mail to you for the purpose of informing you about your particular transaction, the theskinplace.com site or philosophy products or for such other lawful purpose(s) as theskinplace.com deems appropriate.

links to other web sites
theskinplace.com may contain links to web sites other than our own.  theskinplace.com does not assume any responsibility for those sites and provides those links solely for the convenience of our visitors.  theskinplace.com does not control the content of these sites and takes no responsibility for their content, nor should it be implied that theskinplace.com endorses or otherwise recommends such sites or the products or services offered.

limitation of liability
IN NO EVENT SHALL THESKINPLACE.COM OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESKINPLACE.COM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE.  these limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy.  because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

page applicable law
the theskinplace.com web site is created and controlled by theskinplace.com in the state of oklahoma, u.s. as such, the laws of the state of oklahoma will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law.  we reserve the right to make changes to our web site and these disclaimers, terms and conditions at any time.